A tuning file service for the way a workshop manages jobs.

Before committing an unfamiliar application, confirm the vehicle, ECU software, programming tool and requested service. Then prepare a complete first submission with the original read and an accurate brief. A well-documented job is a useful way to establish how the portal and communication process fit your workshop.

Do not base an entire booking schedule on an assumed delivery time. Files are manually prepared. Discuss timing when a customer has a fixed appointment, and give the person managing the front desk visibility of the actual pending, in-progress or completed status.

Use a consistent internal job reference in your file naming and notes. Decide who gathers the vehicle information, who submits the file and who checks the completed delivery. Those may be different people, but the information should tell one continuous story.

A customer-facing promise should be based on the current job state. Payment confirms a credit purchase; submission puts a file request into the workflow; completion makes the prepared file available. Treating those as separate steps helps the workshop explain progress accurately without looking through unrelated messages.

Stage 1 uses 1 credit and Stage 2 uses 2 credits. Compatible additional options selected with either stage are included. Standalone options use 0.5 credit each. The purchase amount comes from the credit package you purchase, and the current pricing page shows those packages.

A retail workshop quote can also involve inspection, reading and writing time, hardware work and validation. Those are your workshop's activities, separate from the file-service credit charge. Knowing the difference makes it easier to compare job types and avoid quoting the file price as though it covered the complete vehicle appointment.

When the file is ready, the responsible technician should read the completion notes, verify the job reference and record the version used. Keep the original and delivered files with the workshop's own observations. A tidy handover saves effort if another technician handles the vehicle on a later visit.

For questions after delivery, use a ticket with the submission reference and enough evidence to explain the issue. Email notifications link customers and administrators back to their conversation. If you want to discuss an ongoing workshop relationship or a particular range of vehicles, contact us with that scope; do not assume a separate dealership, exclusivity or volume agreement from an ordinary portal account.